Frequently asked questions
Product
1. What kind of products does Snøglimt make?
Snøglimt makes personalized dog collars and accessories, focusing on quality, function, and a Nordic aesthetic.
2. Are all products handmade?
Yes. All products are handmade in small batches or to order.
3. Can I customize the collar with a name or symbol?
Yes, you can choose both a name and a symbol where available.
4. What sizes do you offer?
We offer selected sizes that fit most dogs. Please refer to the size guide on the product page before ordering.
5. How do I know which size to choose?
Measure your dog's neck snugly but comfortably, and use our size guide for the correct choice.
6. Are the collars comfortable for daily use by the dog?
Yes, the materials are chosen to be durable yet gentle on fur and skin.
7. Are the products water and weather resistant?
Yes, the collars can withstand normal outdoor use, but it is recommended to dry them after contact with a lot of moisture.
8. Are the products available in multiple colors?
Yes, the color selection varies between collections and is updated regularly.
Freight
1. Where does Snøglimt ship?
We ship to all of Norway.
2. What is the shipping cost?
Shipping costs are displayed at checkout before payment.
3. How long is the delivery time?
Production time is in addition to shipping. Normal delivery time is stated on the product page.
4. When will my order be shipped?
The order will be shipped as soon as the product is finished with production.
5. Which shipping company do you use?
We use recognized shipping providers adapted for small packages.
6. Can I track my shipment?
Yes, you will receive tracking information once the package has been shipped.
7. Do you deliver to mailboxes or pick-up points?
This depends on the shipping option you choose at checkout.
8. What happens if the package is not collected?
Unclaimed packages will be returned, and return costs may be charged to the customer.
Returns and complaints
1. Can I return a product?
Yes, as long as the product has not been personalized.
2. Does the right of withdrawal apply to personalized products?
No, personalized products are not covered by the right of withdrawal.
3. How long is my right of withdrawal period?
You have a 14-day right of withdrawal for standard products.
4. How do I register a return?
Please contact us by email before returning the item.
5. Who pays the return shipping cost?
The customer covers return shipping unless otherwise agreed.
6. What do I do if the product is defective?
Contact us as soon as possible with a picture and description.
7. What is considered a complaint?
Manufacturing defects or faults that occur with normal use within a reasonable time.
8. When will I receive my refund after a return?
Refunds are issued once the return has been received and approved.
Production
1. Are all products made to order?
Yes, most products are only made after the order has been received.
2. How long is the production time?
Production time varies and is stated on the product page.
3. Where are Snøglimt's products manufactured?
The products are manufactured in Norway.
4. Can I change my order after it has been placed?
Contact us quickly – changes are only possible before production starts.
5. Can I get customisations beyond the options in the webshop?
As a general rule, we only offer the options shown in the webshop.
6. Why does production take some time?
Because each product is handmade and individually customised.
7. Can I order multiple products at the same time?
Yes, you can add multiple products to the same order.
8. Do you keep a stock of finished products?
No, this is a conscious choice to ensure quality and reduce overproduction.
Payment
1. Which payment methods do you offer?
We offer secure and well-known payment solutions that are displayed at checkout.
2. Is it safe to pay at Snøglimt?
Yes, all payments are processed via secure payment solutions.
3. When will the amount be debited from my account?
The amount is reserved upon order and debited when the order is processed.
4. Can I pay with Vipps?
Available payment methods are always shown at checkout.
5. Can I pay by card?
Yes, we accept common payment cards.
6. Will I receive a receipt for my purchase?
Yes, a receipt is automatically sent by email.
7. Can I split the payment?
Any partial payment solutions depend on the payment provider.
8. What do I do if the payment fails?
Please try again or contact us if the problem persists.